M.Sc. Call Center Communication Lateral Entry is a master level course with a duration of 1 year. A call centre or call centre (American English; see spelling contrasts) is a brought together office utilized for accepting or transmitting an enormous volume of enquiries by phone. An inbound call centre is worked by an organization to direct approaching item or administration backing or data enquiries from customers. Outbound call centrees are worked for telemarketing, for sales of magnanimous