TECHNICAL SUPPORT EXECUTIVE-NON VOICE

Why to do the course?

Growing Job Opportunities: The demand for technical support professionals, especially in the non-voice or chat support domain, is on the rise. Many companies, including IT firms, software development companies, and e-commerce platforms, require skilled technical support executives to handle customer queries and provide assistance. By completing this course, you enhance your employability and open up opportunities for a rewarding career in the customer support industry.

Versatile Skill Set: The course equips you with a versatile skill set that is valuable in various industries. You develop strong communication skills, problem-solving abilities, and technical expertise, which are transferable to different roles and domains. These skills are highly sought after by employers as they contribute to effective customer service and support.

Career Growth Potential: Technical support roles often provide opportunities for career growth and advancement. With the right skills and knowledge gained from this course, you can start your career as a technical support executive and progress to higher-level positions such as team lead, supervisor, or manager. This course lays the foundation for continuous learning and professional development in the field of customer support.

Competitive Advantage: In a competitive job market, having a specialized diploma in technical support can give you a competitive edge over other candidates. It demonstrates your commitment to the field and your dedication to honing the necessary skills. Employers often prefer candidates with relevant qualifications and training, making this diploma course a valuable asset on your resume.

Personal and Professional Development: The course not only enhances your technical knowledge but also improves your interpersonal and communication skills. You learn how to effectively communicate with customers, understand their needs, and provide appropriate solutions. These skills can benefit you not only in your professional life but also in your personal interactions and relationships.

Eligibility Criteria Required for the Course Diploma TECHNICAL SUPPORT EXECUTIVE-NON VOICE Course:

Educational Qualification: Candidates must have completed their 10+2 or equivalent examination from a recognized board or educational institution. Some institutions may also accept candidates with a diploma or equivalent qualification.

Minimum Percentage: Most institutes require candidates to have a minimum percentage in their qualifying examination. This percentage requirement can vary from institution to institution.

English Language Proficiency: Since the course involves non-voice communication, candidates should have good written and verbal English language skills. Some institutes may require candidates to demonstrate their language proficiency through tests or interviews.

Age Limit: There may be an age limit for admission to the course. The specific age criteria can vary, so it is advisable to check with the respective institution.

Entrance Examinations: Some institutions may conduct entrance examinations or interviews to assess the aptitude and suitability of candidates for the course.

Highlights of the Diploma TECHNICAL SUPPORT EXECUTIVE-NON VOICE Course:

Top Colleges for the course, Diploma TECHNICAL SUPPORT EXECUTIVE-NON VOICE Course:

·       National Institute of Information Technology (NIIT)

·       Jetking Infotrain Limited

·       Aptech Computer Education

·       Arena Animation

·       IIHT (Indian Institute of Hardware Technology)

·       Manipal ProLearn

·       Cognizant Academy

·       NIIT University

·       Sikkim Manipal University

·       Narsee Monjee Institute of Management Studies (NMIMS)

Admission Process for the Diploma TECHNICAL SUPPORT EXECUTIVE-NON VOICE course:

Application: Obtain the application form either online or from the college admission office. Fill out the form with accurate personal and educational details.

Eligibility Criteria: Check the eligibility criteria for the course, including minimum educational qualifications and any specific requirements set by the college.

Entrance Exam (if applicable): Some colleges may conduct an entrance exam to evaluate the aptitude and technical skills of the candidates. Prepare for the exam and appear for it as per the scheduled date.

Merit List: Based on the entrance exam scores (if applicable) or academic qualifications, the college prepares a merit list of eligible candidates.

Counselling/Interview: Shortlisted candidates may be called for a counselling session or an interview, where their skills, aptitude, and interest in the course may be assessed.

Document Verification: Candidates who clear the counselling/interview round are required to submit the necessary documents for verification, such as educational certificates, identity proof, and photographs.

Fee Payment: Upon successful document verification, candidates are required to pay the course fees within the specified time to secure their admission.

Syllabus to be Study in the duration of the course Diploma TECHNICAL SUPPORT EXECUTIVE-NON VOICE Course:

·       Introduction to Technical Support

·       Customer Service Skills

·       Communication Skills

·       Computer Fundamentals

·       Operating Systems

·       Networking Concepts

·       Troubleshooting Techniques

·       Software Applications

·       Data Management and Analysis

·       Email and Chat Support

·       Ticketing and Incident Management

·       Quality Assurance in Technical Support

·       Ethics and Professionalism

·       Industry Best Practices

·       Teamwork and Collaboration

Frequently Asked Questions:

Q1: What is the role of a Technical Support Executive - Non Voice?

A1: A Technical Support Executive - Non Voice is responsible for providing technical assistance and support to customers through non-voice channels such as email, chat, or ticketing systems. They help troubleshoot technical issues, provide product information, and guide customers in resolving their problems.

Q2: What skills are required to excel as a Technical Support Executive - Non Voice?

A2: Essential skills for a Technical Support Executive - Non Voice include strong communication skills, both written and verbal, good problem-solving abilities, technical knowledge and aptitude, customer service orientation, patience, and the ability to work well under pressure.

Q3: Is prior technical knowledge necessary to pursue a Diploma in Technical Support Executive - Non Voice?

A3: While prior technical knowledge can be beneficial, it is not always a prerequisite for the course. The diploma program typically covers fundamental technical concepts and skills required for the role, making it suitable for individuals with or without prior technical background.

Q4: What are the career prospects after completing a Diploma in Technical Support Executive - Non Voice?

A4: Upon completing the diploma, graduates can explore job opportunities as Technical Support Executives, Customer Support Representatives, Help Desk Assistants, or Technical Service Representatives in various industries such as IT, telecommunications, e-commerce, and software companies.

Q5: Can I pursue a Diploma in Technical Support Executive - Non Voice through online or distance learning?

A5: Yes, some institutions offer online or distance learning programs for the Diploma in Technical Support Executive - Non Voice. These programs provide flexibility in terms of timing and location, allowing individuals to acquire the necessary skills and knowledge remotely. However, it's important to ensure that the chosen program is recognized and accredited by relevant educational authorities.